The D&S focus on digital innovation and transformation was recognised recently at the annual Chief Information Officer 100 Awards held in Naivasha. These ICT based awards celebrate organizations and the teams within them that are using digital technology in innovative ways to deliver business value, create competitive advantage, optimize business processes, enable growth or improve the customer experience.
Branch and Business Unit Managers from across the D&S group recently gathered in Nairobi at the D&S HO Conference facility for a two-day event focusing on the key aspects of their responsibilities. Organized by Branch Managing Executive Margaret Kuchio, the conference theme was 'Putting Customers First' and the 85 participants enjoyed a varied programme that included a talk by Diane Korir of D&S partner Standard Chartered Bank who gave her perspective on the customer journey, various contributions from D&S Managers, who shared experiences with their colleagues and a participatory exercise designed to generate ideas.
A key event in the D&S calendar is the annual Management Conference which has become a tradition going back over 25 years and which brings together all senior managers from across the Group for an intensive programme of interaction and idea sharing that marks the start of the D&S planning cycle.
Continuous improvement philosophy Kaizen has long been practiced at D&S but the decision was recently taken to formalize its adoption throughout the organization with the initiative being officially launched at D&S HO by CEO David Gatende and new D&S Kaizen specialist Benedict Ndulu at the D&S HO Training Center.