Branch and Business Unit Managers from across the D&S group recently gathered in Nairobi at the D&S HO Conference facility for a two-day event focusing on the key aspects of their responsibilities. Organized by Branch Managing Executive Margaret Kuchio, the conference theme was 'Putting Customers First' and the 85 participants enjoyed a varied programme that included a talk by Diane Korir of D&S partner Standard Chartered Bank who gave her perspective on the customer journey, various contributions from D&S Managers, who shared experiences with their colleagues and a participatory exercise designed to generate ideas.

The event culminated with a gala dinner at which the award winners were announced, Kenya Branch of the Year being D&S Mtwapa, Commended Branches being D&S Nairobi Downtown and D&S Kitengela and the most improved Branch being D&S Eldoret. Overall Subsidiary winner was D&S Chachacha.